/* Base Styles */
:root {
    --primary-bg: #0f172a;
    --secondary-bg: #1e293b;
    --accent-color: #3b82f6;
    --text-primary: #f8fafc;
    --text-secondary: #94a3b8;
    --hover-bg: #334155;
    --primary-gradient: linear-gradient(135deg, #0f172a 0%, #1e293b 100%);
    --accent-hover: #2563eb;
    --card-bg: #1e293b;
    --border-color: #334155;
    --mobile-padding: 0.75rem;
    --desktop-padding: 1.5rem;
}

/* Mobile-first approach */
.tickets-container {
    padding: var(--mobile-padding);
    max-width: 1200px;
    margin: 0 auto;
    min-height: 100vh;
    box-sizing: border-box;
}

.tickets-header {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    margin-bottom: 1.5rem;
    padding-bottom: 1rem;
    border-bottom: 1px solid rgba(255,255,255,0.1);
}

.page-title {
    display: flex;
    align-items: center;
    gap: 0.8rem;
    font-size: 1.25rem;
    line-height: 1.3;
    flex-wrap: wrap;
}

.ticket-count {
    font-size: 0.85rem;
    color: var(--text-secondary);
    font-weight: normal;
    margin-top: 0.25rem;
}

/* Responsive Ticket Grid */
.tickets-list {
    display: grid;
    grid-template-columns: 1fr;
    gap: 0.75rem;
}

.ticket-item {
    background: var(--card-bg);
    border-radius: 8px;
    padding: 1rem;
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    transition: all 0.2s ease;
    border-left: 4px solid;
    cursor: pointer;
    position: relative;
    overflow: hidden;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.ticket-item:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.ticket-item:active {
    transform: translateY(0);
    transition: transform 0.1s ease;
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.3rem;
    flex-wrap: wrap;
}

.ticket-id {
    color: var(--text-secondary);
    font-size: 0.8rem;
    font-weight: 500;
}

.ticket-priority {
    font-size: 0.7rem;
    padding: 0.25rem 0.5rem;
    border-radius: 12px;
    text-transform: uppercase;
    font-weight: 600;
    letter-spacing: 0.5px;
    white-space: nowrap;
}

.ticket-priority.high, #popupPriority.high { 
    background: rgba(239,68,68,0.2); 
    color: #ef4444; 
    border: 1px solid rgba(239,68,68,0.3);
}
.ticket-priority.medium, #popupPriority.medium { 
    background: rgba(234,179,8,0.2); 
    color: #eab308; 
    border: 1px solid rgba(234,179,8,0.3);
}
.ticket-priority.low, #popupPriority.low { 
    background: rgba(34,197,94,0.2); 
    color: #22c55e; 
    border: 1px solid rgba(34,197,94,0.3);
}

.ticket-title {
    color: var(--text-primary);
    margin-bottom: 0.5rem;
    font-size: 0.95rem;
    line-height: 1.4;
    font-weight: 500;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

.ticket-info {
    display: flex;
    gap: 0.75rem;
    color: var(--text-secondary);
    font-size: 0.8rem;
    flex-wrap: wrap;
    align-items: center;
}

.ticket-status {
    padding: 0.3rem 0.6rem;
    border-radius: 12px;
    font-size: 0.75rem;
    text-transform: capitalize;
    font-weight: 600;
    white-space: nowrap;
}

.ticket-status.open, #popupStatus.open { 
    background: rgba(34,197,94,0.2); 
    color: #22c55e; 
    border: 1px solid rgba(34,197,94,0.3);
}
.ticket-status.closed, #popupStatus.closed { 
    background: rgba(239,68,68,0.2); 
    color: #ef4444; 
    border: 1px solid rgba(239,68,68,0.3);
}
.ticket-status.pending, #popupStatus.pending { 
    background: rgba(234,179,8,0.2); 
    color: #eab308; 
    border: 1px solid rgba(234,179,8,0.3);
}

.ticket-item[data-status="open"] { border-left-color: #22c55e; }
.ticket-item[data-status="closed"] { border-left-color: #ef4444; }
.ticket-item[data-status="pending"] { border-left-color: #eab308; }

/* Mobile-Optimized Filter Styles */
.filters {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    width: 100%;
    background: var(--secondary-bg);
    padding: 1rem;
    border-radius: 8px;
    border: 1px solid var(--border-color);
}

.filter-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    width: 100%;
}

.filter-group label {
    color: var(--text-primary);
    font-size: 0.85rem;
    font-weight: 500;
}

.filter-select {
    background: var(--primary-bg);
    color: var(--text-primary);
    border: 1px solid var(--border-color);
    padding: 0.75rem;
    border-radius: 6px;
    cursor: pointer;
    width: 100%;
    font-size: 0.9rem;
    appearance: none;
    background-image: 
        linear-gradient(45deg, transparent 50%, var(--text-secondary) 50%),
        linear-gradient(135deg, var(--text-secondary) 50%, transparent 50%);
    background-position: 
        calc(100% - 15px) calc(1em + 2px),
        calc(100% - 10px) calc(1em + 2px);
    background-size: 5px 5px, 5px 5px;
    background-repeat: no-repeat;
    padding-right: 2rem;
}

.filter-select:focus {
    outline: 2px solid var(--accent-color);
    outline-offset: 2px;
}

/* No Results Warning */
.no-results {
    text-align: center;
    padding: 2rem 1rem;
    color: var(--text-secondary);
    border: 2px dashed rgba(255,255,255,0.1);
    border-radius: 8px;
    margin-top: 1rem;
}

.no-results i {
    font-size: 2rem;
    margin-bottom: 1rem;
    display: block;
    color: var(--accent-color);
}

/* Mobile-First Popup Styles */
.ticket-popup-overlay {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.95);
    justify-content: center;
    align-items: flex-start;
    z-index: 1000;
    backdrop-filter: blur(8px);
    padding: 0;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
}

.ticket-popup {
    background: var(--card-bg);
    width: 100%;
    height: 100%;
    border-radius: 0;
    border: none;
    box-shadow: none;
    padding: 1rem;
    position: relative;
    color: var(--text-primary);
    margin: 0;
    max-height: 100vh;
    display: flex;
    flex-direction: column;
    box-sizing: border-box;
    overflow-y: auto;
}

/* Mobile-Optimized Close and End Buttons */
.close-popup, .endticketBtn {
    position: fixed;
    top: 1rem;
    right: 1rem;
    background: var(--hover-bg);
    border: 2px solid var(--border-color);
    color: var(--text-secondary);
    width: 44px;
    height: 44px;
    border-radius: 50%;
    font-size: 1.5rem;
    line-height: 1;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 10;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.3);
    transition: all 0.2s ease;
}

.close-popup:active, .endticketBtn:active {
    transform: scale(0.95);
}

.endticketBtn {
    right: 5rem;
    color: #ef4444;
    background: rgba(239,68,68,0.1);
    border-color: rgba(239,68,68,0.3);
}

/* Mobile-Optimized Header */
.ticket-header {
    margin-bottom: 1.5rem;
    padding-bottom: 1rem;
    border-bottom: 1px solid var(--border-color);
    padding-top: 1rem;
}

.ticket-popup-title {
    font-size: 1.1rem;
    margin: 0 0 1rem 0;
    color: var(--text-primary);
    position: relative;
    padding-left: 1rem;
    padding-right: 6rem;
    line-height: 1.4;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

.ticket-popup-title::before {
    content: "";
    position: absolute;
    left: 0;
    top: 50%;
    transform: translateY(-50%);
    width: 4px;
    height: 70%;
    background: var(--accent-color);
    border-radius: 2px;
}

/* Mobile Meta Information */
.ticket-meta-data {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-top: 1rem;
}

.ticket-number {
    background: var(--hover-bg);
    padding: 0.5rem 0.75rem;
    border-radius: 20px;
    border: 1px solid var(--border-color);
    font-size: 0.85rem;
    color: var(--text-secondary);
    font-weight: 500;
}

.ticket-popup-status,
.ticket-popup-priority,
#popupPriority, #popupStatus {
    padding: 0.5rem 0.75rem;
    border-radius: 20px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    border: 1px solid;
    font-size: 0.8rem;
}

/* Mobile Content Sections */
.ticket-content {
    flex: 1;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
    padding-bottom: 1rem;
}

.ticket-section {
    background: var(--hover-bg);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 1rem;
    position: relative;
    overflow: hidden;
    margin-top: 1rem;
}

.ticket-section::after {
    content: "";
    position: absolute;
    left: 0;
    top: 0;
    width: 100%;
    height: 3px;
    background: var(--accent-color);
}

.ticket-section h3 {
    font-size: 1rem;
    margin: 0 0 1rem 0;
    color: var(--accent-color);
    display: flex;
    align-items: center;
    gap: 0.6rem;
    line-height: 1.3;
}

.ticket-section h3::before {
    content: "•";
    color: currentColor;
    font-size: 1.2rem;
    line-height: 1;
}

/* Mobile Description Area */
#popupDescription {
    line-height: 1.6;
    color: var(--text-secondary);
    font-size: 0.9rem;
    white-space: pre-wrap;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

/* Mobile Attachments */
.attachments {
    display: grid;
    grid-template-columns: 1fr;
    gap: 0.75rem;
}

.attachments a {
    display: flex;
    align-items: center;
    padding: 1rem;
    border: 1px solid var(--border-color);
    border-radius: 6px;
    color: var(--accent-color);
    text-decoration: none;
    transition: all 0.3s ease;
    font-size: 0.9rem;
    background: var(--secondary-bg);
    word-wrap: break-word;
    overflow-wrap: break-word;
}

.attachments a:active {
    background: var(--primary-bg);
    transform: scale(0.98);
}

/* Mobile Comments */
.comments {
    display: grid;
    gap: 1rem;
    max-height: none;
    overflow-y: visible;
}

.comment {
    background: var(--secondary-bg);
    border: 1px solid var(--border-color);
    border-radius: 6px;
    padding: 1rem;
    position: relative;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

.comment::before {
    content: "";
    position: absolute;
    left: -2px;
    top: 50%;
    transform: translateY(-50%);
    width: 3px;
    height: 50%;
    background: var(--accent-color);
    border-radius: 1.5px;
}

/* Mobile Comment Form */
.add-comment textarea {
    width: 100%;
    background: var(--primary-bg);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
    padding: 1rem;
    border-radius: 6px;
    margin: 1rem 0;
    min-height: 120px;
    font-size: 1rem;
    resize: vertical;
    box-sizing: border-box;
    font-family: inherit;
    line-height: 1.4;
}

.add-comment textarea:focus {
    outline: 2px solid var(--accent-color);
    outline-offset: 2px;
}

.add-comment button {
    background: var(--accent-color);
    color: white;
    border: none;
    padding: 1rem 1.5rem;
    border-radius: 6px;
    font-weight: 600;
    font-size: 1rem;
    cursor: pointer;
    width: 100%;
    transition: all 0.2s ease;
    min-height: 48px;
}

.add-comment button:active {
    transform: scale(0.98);
    background: var(--accent-hover);
}

.resolution-comment {
    background: var(--primary-bg);
    padding: 1rem;
    border-radius: 6px;
    margin-top: 1rem;
    color: var(--text-primary);
    font-size: 0.9rem;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

/* Mobile Notification */
.notification-toast {
    position: fixed;
    bottom: 1rem;
    left: 1rem;
    right: 1rem;
    background: #22c55e;
    color: white;
    padding: 1rem;
    border-radius: 6px;
    display: none;
    align-items: center;
    gap: 0.8rem;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);
    z-index: 2000;
    animation: slideIn 0.3s ease-out, fadeOut 0.3s ease-out 2.5s;
    font-size: 0.9rem;
    text-align: center;
    justify-content: center;
}

.notification-toast i {
    font-size: 1.1rem;
}

/* Tablet Styles (768px and up) */
@media (min-width: 768px) {
    .tickets-container {
        padding: var(--desktop-padding);
    }
    
    .tickets-header {
        flex-direction: row;
        align-items: center;
        justify-content: space-between;
    }
    
    .page-title {
        font-size: 1.5rem;
    }
    
    /* 2-Column Layout for Tablets */
    .tickets-list {
        grid-template-columns: repeat(2, 1fr);
        gap: 1rem;
    }
    
    .ticket-item {
        flex-direction: column;
        align-items: flex-start;
        padding: 1.25rem;
        gap: 0.75rem;
        min-height: 140px;
    }
    
    .ticket-item:hover {
        transform: translateY(-2px);
        box-shadow: 0 6px 12px rgba(0, 0, 0, 0.2);
    }
    
    .ticket-meta {
        gap: 1rem;
        width: 100%;
        justify-content: space-between;
    }
    
    .ticket-title {
        font-size: 1rem;
        margin-bottom: 0.5rem;
        flex: 1;
    }
    
    .ticket-info {
        margin-top: auto;
        width: 100%;
        justify-content: space-between;
    }
    
    .filters {
        flex-direction: row;
        align-items: center;
        padding: 1.25rem;
        gap: 1.5rem;
    }
    
    .filter-group {
        flex-direction: row;
        align-items: center;
        width: auto;
        gap: 0.75rem;
    }
    
    .filter-select {
        width: 180px;
        padding: 0.5rem 2rem 0.5rem 0.75rem;
    }
    
    .ticket-popup-overlay {
        padding: 2rem;
        align-items: center;
    }
    
    .ticket-popup {
        width: 90%;
        max-width: 800px;
        height: auto;
        max-height: 85vh;
        border-radius: 12px;
        border: 1px solid var(--border-color);
        box-shadow: 0 8px 30px rgba(0, 0, 0, 0.4);
        padding: 2rem;
        margin: 0;
    }
    
    .close-popup, .endticketBtn {
        position: absolute;
        width: 36px;
        height: 36px;
        top: 1.5rem;
        right: 1.5rem;
    }
    
    .endticketBtn {
        right: 4rem;
    }
    
    .ticket-popup-title {
        font-size: 1.3rem;
        padding-right: 5rem;
    }
    
    .ticket-header {
        padding-top: 0;
    }
    
    .attachments {
        grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    }
    
    .comments {
        max-height: 300px;
        overflow-y: auto;
        padding-right: 0.5rem;
    }
    
    .add-comment button {
        width: auto;
        min-width: 120px;
    }
    
    .notification-toast {
        bottom: 2rem;
        right: 2rem;
        left: auto;
        max-width: 400px;
    }
}

/* Desktop Styles (992px and up) */
@media (min-width: 992px) {
    .tickets-container {
        padding: 2rem;
    }
    
    .page-title {
        font-size: 1.75rem;
    }
    
    /* 3-Column Layout for Desktop */
    .tickets-list {
        grid-template-columns: repeat(3, 1fr);
        gap: 1.25rem;
    }
    
    .ticket-item {
        padding: 1.5rem;
        min-height: 160px;
    }
    
    .ticket-popup {
        padding: 2.5rem;
        max-width: 900px;
    }
    
    .ticket-popup-title {
        font-size: 1.5rem;
    }
    
    .attachments {
        grid-template-columns: repeat(auto-fill, minmax(250px, 1fr));
    }
    
    .filters {
        padding: 1.5rem;
    }
}

/* Large Desktop Styles (1200px and up) */
@media (min-width: 1200px) {
    .tickets-container {
        padding: 2.5rem;
    }
    
    /* Optional: 4-Column Layout for Very Large Screens */
    .tickets-list {
        grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
        gap: 1.5rem;
    }
    
    .ticket-item {
        padding: 1.75rem;
        min-height: 180px;
    }
    
    .ticket-popup {
        max-width: 1000px;
        padding: 3rem;
    }
}

/* Large Desktop Styles (1200px and up) */
@media (min-width: 1200px) {
    .tickets-container {
        padding: 2.5rem;
    }
    
    /* Optional: 4-Column Layout for Very Large Screens */
    .tickets-list {
        grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
        gap: 1.5rem;
    }
    
    .ticket-item {
        padding: 1.75rem;
        min-height: 180px;
    }
    
    .ticket-popup {
        max-width: 1000px;
        padding: 3rem;
    }
}
@media (-webkit-min-device-pixel-ratio: 2), (min-resolution: 192dpi) {
    .ticket-item {
        border-left-width: 3px;
    }
    
    .ticket-section::after {
        height: 2px;
    }
}

/* Landscape mobile orientation */
@media (max-height: 500px) and (orientation: landscape) {
    .ticket-popup {
        padding: 0.75rem;
    }
    
    .ticket-header {
        margin-bottom: 1rem;
        padding-bottom: 0.75rem;
    }
    
    .close-popup, .endticketBtn {
        width: 36px;
        height: 36px;
        top: 0.75rem;
        right: 0.75rem;
    }
    
    .endticketBtn {
        right: 3.5rem;
    }
}


/* Accessibility improvements */
@media (prefers-reduced-motion: reduce) {
    .ticket-item,
    .close-popup,
    .endticketBtn,
    .add-comment button,
    .attachments a {
        transition: none;
    }
    
    .notification-toast {
        animation: none;
    }
}

/* Focus styles for keyboard navigation */
.ticket-item:focus,
.filter-select:focus,
.close-popup:focus,
.endticketBtn:focus,
.add-comment button:focus,
.add-comment textarea:focus {
    outline: 3px solid var(--accent-color);
    outline-offset: 2px;
}

/* Print styles */
@media print {
    .ticket-popup-overlay {
        position: static;
        background: white;
        color: black;
    }
    
    .close-popup,
    .endticketBtn,
    .add-comment {
        display: none;
    }
}